I don't use braid but, if I did, Josh would get all my bidness! Not only a great guy, an Okie too!
On a side note, he did give me some
braid once and I tried it. Only thing I had a problem with was the color faded really fast in the hot sun of summer. Being my age and eyes not being what they were, this was a problem for me. Josh addressed it immediatey and I believe he fixed the problem.
I hope you'll all give him another shot, he is extremely busy and I know how much he cares about customer service. Or contact Tommy, I'm sure he'll take care of you too!