mrdux,
No, if the unit is less than a year old (to you) than there should be no fee as it is still under the 1 year warranty period (the exception would be if it was physical damage). Make sure and send in a copy of your receipt along with it so that there is no question though.

Not sure what happened other than it lost its mind…

If you sent the e-mail on Friday night than I doubt that they will reply for a few days yet as no one in that department works on the weekend. They will also be busy on the phones all day long today so probably won’t get to your e-mail until tomorrow at the earliest. You can try calling them but may be on hold as Mondays are their busiest day of the week. I would call first thing Tuesday morning (8:01 am Central time) and set it all up with them than.