Crappiegirl,
When you get back to customer service ask for the manager. That is what I did and the people at Lowrance helped me out. Sent a HDS-8 in for screen bubbles and got it back in 7 weeks. I was very upset about the whole thing and still a little leary of customer service. I think you should take the whole thing back while you can. I had a transducer go out after just a few months. These things are made in China or the parts come from there. Start all over with everything and make sure the box has not been opened. Should have a seal on it. It will get better soon and I hope you get back to fishing and change gears.Hang in there!