Sorry you are having problems. I agree with Shellback, you shouldn't have to burn another dime of your gas to resolve this. They should ship you a new unit.

You shouldn't have to ask Greg or Joby for help with Customer service. Who helps people that aren't on Crappie.com when customer service fails? This is the customer service that everyone gets, it should be good and shouldn't take this long to resolve.

I hope they get you fixed, and make you happy.