Geez, I dunno what some of you guys are doing to get MK to send you a new remote, but I've tried twice and they refuse. I've been super nice and that doesn't seem to work. Do you have to get nasty with these folks or what?
I offered to send them the remote back first, but the second guy...his name was Mike (I don't remember the lady's name I talked to earlier in the week, but she couldn't have been more unhelpful if she'd tried)...Mike said MK is reluctant to just send out parts until they know what the problem is. They also wasn't too keen on the idea of replacing my transducer, so now I'm stuck having to buy another transducer for my 798.
I explained to their CS dept that my Terrova had went haywire and started twisting itself around and around, snapping my transducer cord to my Hbird 798 in the process. I explained that just prior to that, the remote appeared to freeze up.
I also told them that I took it out afterwards without the remote and just used the foot control and that everything worked just fine.
They want me to take the whole mess to an ASC. So, I have to make an appointment to take my boat over to someone and have them look at it.
If they want me to take the motor off the boat...we'll have issues!![]()


Likes:
Thanks:
HaHa: 


Reply With Quote
















