I agree 100%. HB has been most pleasurable to deal with for me as well. Had forgot to reset to default mode when doing a update and needless to say the unit froze up. Sent the unit in and got it back in 4 days. I know folks that have been waiting for weeks on in for Lowrance to respond to a tech issue. Kudos to HB and Minn Kota! Fittin to get my di download now.