PayPal may or may not ask you to return the item. You have I think now it is 20 days to file a claim with them. Have no clue where you will get with Plat. If PayPal approves your claim they will get their money back from Plat. If Plat does not give it back PayPal could drop Plat. I don't think that will happen though. You still have the option of a chargeback claim on the credit card you used to pay PayPal. The one rod I had broke was years back and I filed a claim with the post office but I did not wait on them. The store out west that I bought the Phenix Elixir from would not refund me. So I filed a claim and PayPal put my money back. No one ever asked me to send anything back...but I was prepared to. I never did hear anything back from the post office even though I would check in from time to time. As trypman said this happens with many stores...companies...no matter the location, but the dealing overseas part slows it all down.

Regards