eBay Buyer Protection PolicyAll purchases by eligible buyers that meet these conditions and do not fall within an exclusion or coverage limitation are covered by the eBay Buyer Protection Policy. Please note that the eBay Buyer Protection Policy applies only to the transaction—it is not a product warranty of any kind or a solution for buyer's remorse. The eBay Buyer Protection Policy is subject to all of the terms and conditions of eBay.com
To take advantage of the eBay Buyer Protection Policy, buyers should first contact the seller and attempt to resolve the issue. If the buyer doesn't hear from the seller or can't resolve the issue with the seller, they can file a case under the eBay Buyer Protection Policy.
When buyers and sellers are involved in an eBay Buyer Protection case, eBay may provide or give them access to each other's names, user IDs, email addresses, other contact information, and other information relating to the case, including without limitation, any relevant documentation obtained from a third party.
Buyers and sellers permit us to make a final decision, in our sole discretion, on any case that a buyer files with eBay under the eBay Buyer Protection Policy.