Crip,

When I first ordered my 997, I realized I was missing a part that holds the wires in the back of the unit. It was no big deal, it just took a little longer to hook up the wires when I went out. I posted a message on the side imaging yahoo site asking what I should do to get the part I was missing. I also emailed Humminbird directly. I think it was like a race to see who could get the part to me the fastest. Not only did I get a FedEx package the next day, I got another FedEx package the following day. I guess one of the sales/tech guys had access to the small part I needed and Humminbird Corp sent the part as well. Needless to say, I have been Very impressed with Humminbird and I love the unit. Now I can't wait to save enough to have one for the console.

Later,
Buzz