[QUOTE=ibmack;3081089]Thanks all. Tried soft resets, hard resets, and waypoint button calibration, all to no avail. Called Lowrance this afternoon and talked to a customer service rep named Craig in Tulsa. He was on the phone with me after 2 minutes. I couldn't believe it, but after I told him I dropped it and what it was doing, he said Lowrance would take care of it for me and get me a replacement unit. Wow - that is some great customer service.

He said I should have my replacement within 7-10 days after they get my return. I think that is lightening service since I am the one who messed it up.



Will report progress as it happens.

Paul

WOW!!!!!!!!! New in Box replacement arrived by Fed X about 45 minutes. Even has a NEW transducer with it that I did not need - talk about quality customer service.

I am a Lowrance customer for life!!!!!!!!!!!!!!!!!!!!!!!!!!!!