Messed Up My Lowrance HDS7 Touch

**ibmack** · 11-15-2015, 10:59 AM

Putting in at Lake Conway yesterday and dropped my Lowrance about 5 feet onto the ground. When I got on the water and booted it, all it did was rotate from color to color over and over. I have already turned it on and off several times and have reconnected it several times in hopes that it would reset itself or that the connection was just not good. Unfortunately, neither has helped.

Any suggestions before I call Lowrance and sent it in for repair. What a duh on my part

Any help appreciated. Paul

**Barnacle Bill** · 11-15-2015, 12:21 PM

You might try reloading default memory. You might get lucky.

**ibmack** · 11-15-2015, 12:56 PM

how do I go about doing that. My exact unit is a Lowrance Gen2 HDS7 touch.

is that a "hard reset"? I am just fine with it taking me back to factory default.

Thanks.

Pau

**Barnacle Bill** · 11-15-2015, 03:20 PM

Go here Article Details and scroll down to your unit.

**ibmack** · 11-15-2015, 03:38 PM

well, did that and nada. still colors rotating and never goes to "map" or anywhere else. guess Lowrance CS is the next step tomorrow.

Pl

**Crappie Greg** · 11-16-2015, 10:18 PM

Have you tried the 'hard reset' google it and see if that fixes it, have had my touch freeze up and wouldn't do anything, did the hard reset and that fixed it, remove any sd cards and unhook eithernet if you have either or you will loose all your waypoints

**ibmack** · 11-16-2015, 10:38 PM

Thanks all. Tried soft resets, hard resets, and waypoint button calibration, all to no avail. Called Lowrance this afternoon and talked to a customer service rep named Craig in Tulsa. He was on the phone with me after 2 minutes. I couldn't believe it, but after I told him I dropped it and what it was doing, he said Lowrance would take care of it for me and get me a replacement unit. Wow - that is some great customer service.

He said I should have my replacement within 7-10 days after they get my return. I think that is lightening service since I am the one who messed it up.

Will report progress as it happens.

Paul

**J.M.** · 11-19-2015, 08:47 PM

In all the years I have owned Lowrance I have only once called for help and got someone that was not helpful. I have never had better service from anyone than Lowrance.

**ibmack** · 11-21-2015, 03:25 PM

[QUOTE=ibmack;3081089]Thanks all. Tried soft resets, hard resets, and waypoint button calibration, all to no avail. Called Lowrance this afternoon and talked to a customer service rep named Craig in Tulsa. He was on the phone with me after 2 minutes. I couldn't believe it, but after I told him I dropped it and what it was doing, he said Lowrance would take care of it for me and get me a replacement unit. Wow - that is some great customer service.

He said I should have my replacement within 7-10 days after they get my return. I think that is lightening service since I am the one who messed it up.

Will report progress as it happens.

Paul

WOW!!!!!!!!! New in Box replacement arrived by Fed X about 45 minutes. Even has a NEW transducer with it that I did not need - talk about quality customer service.

I am a Lowrance customer for life!!!!!!!!!!!!!!!!!!!!!!!!!!!!

**quick** · 12-01-2015, 08:11 PM

Well I had a nightmare experience with Lowrance cost me $1800 to replace my 12 touch after it was out of warranty for two months

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