Contacted Humminbird customer service through their chat on their website regarding exchanging my stock 455khz transducer that came with my 899, for the 800khz. Since my transducer is used, they said I was unable to send it in for exchange. This I understand, but the lack of information regarding the exchange program, coupled with the lack of help/information from the service rep, I will be selling my 'birds and taking my business to Lowrance. On top of everything, the service rep asked if I needed any other help and as I am typing a reply, ended the conversation.

Below is our conversation, maybe by posting this I can bring awareness to Humminbird's lack of customer service. I will also be contacting Humminbird by phone this afternoon to speak to a customer service manager.


DCALDWELL
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I have an 899si/di with a 455khz transducer. What would be the model number for the 800khz transducer that will work with this model? Does Humminbird offer an exchange program for my current transducer?12:25 PM




You are now chatting with wgarrett


WGARRETT
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The 800 KHZ transducer is XHS 9 HDSI 180 T. You may return your unused transducer and hardware back to us and we will exchange for the XHS 9 HDSI 180 T. The priced difference is $85.00. Please ship to the following address:12:28 PM



WGARRETT
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Humminbird
Attn: Exchange Department
678 Humminbird Lane
Eufaula, AL 36027
Phone: 800.633.1468

12:28 PM



DCALDWELL
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so it has to be unused to be able to exchange?12:29 PM




WGARRETT
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That is correct12:30 PM



DCALDWELL
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I wish Humminbird offered more information about the difference in quality between the two. If I would have known, I wouldnt have purchased the 899 due to the lack of quality in the picture. Also, knowing that there is an exchange program for this before I had used the unit would have been beneficial as well.12:31 PM




DCALDWELL
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This transducer is $269.99!! and because of the lack of information available, I now have to pay this instead of $85.00?12:34 PM




WGARRETT
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I do apologize for what has happened.12:40 PM



DCALDWELL
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Thats it? An apology will not offset the $184.99 difference. If there is nothing that Humminbird can do to help me out, then I will hang on to my money and take my business to Lowrance.12:42 PM




WGARRETT
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There is an insert that is enclosed in the box about the transducer exchange. 12:49 PM



WGARRETT
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Is there anything else I can assist you with today?12:49 PM



WGARRETT
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It was a pleasure working with you today. Have a great day!12:50 PM