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Crappie Wall Hanger
The people I dealt with were very pleasant. My only issue was that I had followed their protocol and wasn't properly informed before I started the process. It would have saved everyone a lot of trouble if they had told me that there was a waiting list on that transducer. I would never had sent it in and would have given deeper thought about the upgrade and if it was worth the time and effort. I would have decided to keep it or upgrade to the 999 in order to get a package with the parts I wanted. After all this to say my transducer will be returned tomorrow if they can find it. Since I followed all the instructions and wasn't fully informed I think they could have gone above and just shipped me a new compact transducer off the shelf rather than have me wait for them to find mine in a pile. Love humminbirds, only sonars I have ever owned, but disappointed in my first interaction with customer service. Not with the tone but the lack of real effort to make it right and less difficult for the consumer who has a lot of money invested in electronics that can't be used until they do their part.
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Crappie.com 2K Star General
Zippy, I agree that sucks that you don't have anything to use right now. I would think anyone of the transducers that was in the pile they could send you as they should all be new. I would of thought that the first person would have told you about the backorder but sometimes things happen. Good luck in getting back on the water.
Crappie Wall Hanger
Thanks clfarms! Ill live, just very excited to use the new fishfinder and was willing to put it off for a week, now it looks like it will be a least two weeks before it will be up and going. Wish I never read about the transducer upgrade, pretty sure I would never have noticed.
Crappie.com 1K Star General
I also did not know about the exchange program for the HDSI upgrade you could get for a fraction of the cost of buying the better transducer until after mounting my 798, after install though I was happy with the stock transducer maybe later I can get one from somewhere where it won't break the bank, no info on the exchange program for my 798ci HD SI in the box
Crappie.com 1K Star General
If you think Humminbird's CS is so bad...wait to you try to get help from Lowrance. Then you will see bad.
For the Everlasting Glory of the Infantry.
Slabmaster
I normally ask for a delivery date when I order anything. The rep ahoulf d have told you about the delay but you should have asked also
Crappie Wall Hanger
I don't think so. This wasn't an order it was an exchange that one could reasonably expect the manufacturer of the equipment would have in stock and be able to return in reasonable time. He did say that I would get an email when it shipped. I called a week later and would have continued with the process if they had said it was slated to be shipped even a week later. But they said a month, a month is unreasonable and it was their responsibility to clarify that, not my responsibility to ask. If you order something from Amazon do you ask when it will be shipped? I doubt it you expect it will be shipped in the next day or two, any longer and they need to tell you. Modern online retail moves at a fast pace and there are expectations that your returns and exchanges will be handled in a reasonable time. I also don't think it sounds right to say my item, that is worth $200 + might be hard to find because its in a pile in the warehouse. Especially when an emphasis is put on the consumer that their item must be unused and in perfect condition.
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I'm sure HB reasonably assumed the new 899 series with the cSi would be a good way to lower the cost and allow more users an option into a higher end SI unit....
I don't think HB expected so many of those new 899 users would be willing to take advantage of the "upgrade" exchange...
Rickie
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Crappie.com 1K Star General
+1.
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Looking for the one that makes it all worthwhile.
Crappie Wall Hanger
Rickie, I think your right. I own an RV rental company. Years ago I got the idea to lower my prices by dropping the amenities and offering the rentals at a base price. I then had an upgrade package that was available for an additional fee. I figured most just wanted the camper without the extra equipement, firewood, boogie board etc and would be thrilled at the lower rate. Turns out ninety percent wanted the upgrade with the extras and basically exceeded my ability to cover demand. Marketing ideas sometimes take an unexpected turn and the transducer upgrade must be one of them for Humminbird.
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