Thread: What a pain!!!

Yeah I know, tried that with no success.

Originally Posted by superfly

Yeah I know, tried that with no success.

That could be where it disappeared. When it was serviced, they probably did the default restore. Some of the views will not be visable until the user turns them on which takes the unit into a advanced status. I have turned off several views to speed up the rotation of views because there are several I just don't use.

Originally Posted by superfly

It's always been there before. The only way I can get it to display said screen is to power off, remove sd card, power up, install sd card, The unit says loading data and then I can get the desired screen.Once I turn it off it looses this information and I have to repeat the process to get it again.

This part is something I've never heard before...

Which mapping card are you having to remove and then re-insert...??

Rickie

Rickie, I am using a hotmaps card for the southeast. I have checked the menu tab and it shows the split screen is visible but it wont show on the rotation. Here's how it works. If I take the cover off the front that covers the card, push in on the card, it pop's out. Remove it, power up wait till it comes on, press exit to go to the sonar. Put the card back in, it displays loading data. once it loads the split screen is available then but not until I go thru those steps. Just to be clear this is a legitimate card bought at BPS it is not a bootleg or copy. Thanks David Mann.

If possible, borrower someone's card to check and see if you got a bad card. If not a bad card, HB customer service would be the next call. I know its aggravating, but they will help you get through it.

I agree with shine...if you can borrow another card...

Something really weird is going on here ...

I can't understand why loading map data would have anything to do with a view being in (or not in) the rotation...

Rickie

Well I called customer service. It appears that my card issue is a result of a software update done on the last repair. I was told I would just have to remove the card every time I go fishing. So the procedure is as follows. Remove the card, turn the unit on, wait for it to start, press exit to clear the start up screen, insert the card to get the map and desired screen options. Needless to say I AINT HAPPY!!!!! I ain't asking for anything for free or anything new, I just want the unit I bought to work as it should. I was basically told to live with it. I asked to speak with a supervisor and was told that she would relay my message. I haven't heard from them yet. Thanks superfly.

Originally Posted by superfly

Well I called customer service. It appears that my card issue is a result of a software update done on the last repair. I was told I would just have to remove the card every time I go fishing. So the procedure is as follows. Remove the card, turn the unit on, wait for it to start, press exit to clear the start up screen, insert the card to get the map and desired screen options. Needless to say I AINT HAPPY!!!!! I ain't asking for anything for free or anything new, I just want the unit I bought to work as it should. I was basically told to live with it. I asked to speak with a supervisor and was told that she would relay my message. I haven't heard from them yet. Thanks superfly.

I know a person that trouble with and entirely different electronic item and they called the comapny. When the tech came on the line the first thing this person told them was that they wanted to speak to their suppervisor. When the supervisor came on they told them they wanted to speak to their supervisor. This went on until the pwerson that answered the phone told them they was no one higher. They then explained the problem. It got fixed. My be a pain in the rear to do it this way but you might get the problem fixed. Or you could just make a sign saying how unhappy you are with it and send them a pic. These compaines really don't like negative exposure.