Project "HB Donut"

**Release to the Grease...** · 02-17-2011, 10:43 AM

Originally Posted by Wannabe...

I've always been impressed with customer service out of HB and I especially appreciate the fact that they let guys like Greg post on forums to address questions directly in a public format. Just wonder, considering how open their customer service is, why the engineers don't put out a statement acknowledging our request, giving us a description of what it might take to address it and maybe a timeline for when it could be addressed or maybe that it just can't be done.
Wannabe...

I think the fact that no one has come out saying that "it can't be done" speaks volumes. I would really like to hear some response from the HB reps who we all know are watching this thread. I think the general point of this thread was never to bash HB, most of the people posting here are current HB owners and the majority of us (those who haven't switched brands yet) would really prefer to just have this one item corrected so that we can be fully satisfied HB customers.

**Allan** · 02-17-2011, 10:56 AM

All anyone has to do is look at Chaunc post. It says it all.

I don't seem to be able to find it, can someone point it out to me?

**mduncan62** · 02-17-2011, 11:03 AM

Originally Posted by Allan

All anyone has to do is look at Chaunc post. It says it all.

I don't seem to be able to find it, can someone point it out to me?

The post is here http://www.crappie.com/crappie/fishing-electronics-trolling-motors/162145-project-hb-donut-14.html

**Release to the Grease...** · 02-17-2011, 11:11 AM

Originally Posted by chaunc

Not sure if this video will work but here's the donut in action one day last fall.

Here it is.

**Allan** · 02-17-2011, 11:13 AM

I knew that....Doh

**Stymie** · 02-17-2011, 01:03 PM

I see the change in Customer Service answers as promising. The first responses seemed like canned answers. Now it seems to be, yes, we hear you and we are passing this along.

Remember, that this change will not happen overnight. Right now, I'm guessing the ethernet and other 2011 changes are their most pressing business.

If they operate like most businesses, this will have to reviewed, evaluated and tested before any of us see results.

I'm not an expert on GPS programming, but if its like most software, it is viewed as Intellectual Property and therefore, I would not expect any advisories from HB on why it may or may not take so long for this change to take place.

**jsplinter** · 02-17-2011, 01:14 PM

here is the question that was asked on walleyecentral.
"That would be good. Technology changes. If a person continues a a slow enough speed for a long enough time it can be measured pretty accurately. Do some of the other units have magnetic compasses built it?

Has Hummingbird ever stated whose GPS chipset they use? That could make a huge difference. "

unlike what an individual said previously they are interested in this on the walleye forum, so I understand cane pole doesnt want to come over there but if someone else in the know can it would be appreciated.

**jsplinter** · 02-17-2011, 01:18 PM

RTTG, any idea of when you are going to do the side by side video?

**Cane Pole** · 02-17-2011, 02:06 PM

Originally Posted by jsplinter

here is the question that was asked on walleyecentral.
"That would be good. Technology changes. If a person continues a a slow enough speed for a long enough time it can be measured pretty accurately. Do some of the other units have magnetic compasses built it?

This is true and some units have built in electronic compasses such as the Hitachi HM55B.

Has Hummingbird ever stated whose GPS chipset they use? That could make a huge difference. "

Humminbird uses the UBlox chip set. HB would not tell me, I found out the hard way. Insider trading.

unlike what an individual said previously they are interested in this on the walleye forum, so I understand cane pole doesnt want to come over there but if someone else in the know can it would be appreciated.

Hope everyone understands my skepticism about voicing my opinion as a new member on another forum . Don't wanna listen to the bull. No one knows my background, and I don't have to prove anything to doubters.

**jsplinter** · 02-17-2011, 02:10 PM

I understand Cane Pole, and I can just keep relaying the questions over here also, just thought it would be faster. thanks for the answers

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