First - This thread wasn't meant to get people going at eachother. Let's stay civil! I have owned a Lowrance for 4 years now and never had to call customer support. I am not saying they don't break, but I'm sure the HB's break from time to time also. Again, I never said HB was a bad unit. I just like a couple of the features Lowrance offers right now. No matter which one you may like, good fishing to all of you!