Let me just clarify something...and this is exactly what I told the CS girl at HB....
I do not know exactly when the front bezel (plastic face) of the unit was cracked......
I, briefly looked at the unit when I received it...I did not notice the crack......then put it back in the box and started working on building the deployment bracket and running wires, GPS, transducer, etc....
When I got ready to mount the head unit... 2 weeks later....I took the head unit out of the box and noticed the bezel cracked....
It almost looks like one of the screws that holds the 2 halfs of the unit together may have been tightened too much during manufacturing..."pulling" the face in too hard....and the temp change from the delivery truck into my heated garage may have caused the unit to flex...causing the crack.....I just really don't know....
Beings as I had only had the unit for 2 weeks...the girl at HB said she was going to note the unit as damaged in shipping....


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