Thread: The Lowrance Saga Continues

The only problem on the HB 997 that I'm aware of is the slow GPS refresh rate, which I think is blown out of proportion. I have absolutely no problem with it using it as I do---marking structure and coming back later to mark it with a buoy and fish it. If you slow-troll and try to follow a break, I've heard it's an issue. This issue does not compare with a unit not being water proof!

Arkie John, By pass the dealer. Send it direct to Lowrance. It might not cure the problem but will save you a couple of days on the turnaround.

i recently joined the need for my 522 to be fixed, its losing bottom reading and i believe the gps is messing up now , they all ready sent me a new transducer with no help, now im waiting for a new head unit but they said there out and would send it to me as soon as more come in.
This sounds like a repeat of what others already said

I appreciate all of your comments. You know, I'm not a negative person. Really. But in today's economy, I doubt if anyone on this forum has a surplus of money for toys that don't work the way they're supposed to. So, I write to give you a heads up on my personal dealings with Lowrance.

It's too bad that a company will cut corners and personnel in the name of saving money and at the expense of loyal customers. I certainly don't have the extra cash to put out hundreds on a substandard product.

BUT...I will be willing to pay the necessary cash for a fully-operational WATERPROOF unit.

Maybe one day, the better logic and philosophy will prevail and Lowrance will, once again, rise to the occasion.

Finally, it's one thing to continually sell a product that is lacking. But the REAL problem I have is their seemingly total disregard for the customer service end of things. How can they stay in business with they make their dealers and individual customers wait for 45 minutes to an hour EACH TIME YOU CALL?

I just don't think they really care anymore. Too bad for all concerned.

I guess I'm through ranting. Now, I guess (as always) I'll just wait for them to give me the time of day whenever they get around to it.

aj

If any of you guys do much with firearms. Remember when back in 1965 Winchester thought that as long as the " WINCHESTER " name was on it.Junk would sell. It did for awhile until the consumer caught on. Now pre-64 winchester establishes a guns worth. Later on under new management Winchester started to make good guns once again. But the gun consumer and user does not forget easily and ultimately Winchester went down the tubes.

Any company that sacrifices quality and customer service is doomed to failure. Now days word spreads a lot faster than back in the 1960's. Humminbird under their old owners and management almost shot that company in the foot. Johnson outdoors has for the most part turned it back into a success story.

When the bean counters take over any company and the only line they pay attention to is the bottom line as taught in today's businesses schools. They strangle a company to the point that they forget why they were successful in the first place. Customer service is often the first service to go downhill as there is no PROFIT there.

How sad that these companies are so ignorant of history. The ones bent on failure seem so determined to get there.

I have used hummin bird for years and never had any problems they did have a 3 day turn around.

lowrance takes weeks.