Bill is correct, everyone has their preferences. I have no good experience with B and M rods and that's why I don't fish with them.
You have to satisfy you. I did my research and found what I wanted. I can't speak for the customer service of Southern Crappie Rods, but I don't expect to have to worry about it.
As I said earlier, get over on the Mississippi board and ask the guys using them if they have issues with customer service or their thoughts on the rods.
One thing that was asked of me was, "How many Southern Crappie Rods have you ever seen on the For Sale board?" I thought that was a valid point.
I hope I have given you some insight on Southern Crappie Rods.