I hope you can speak Chinese if you get a live human to answer the phone at Lorance. I think you will find the customer service better from the folks from Eufala
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Humminbird has a program for your local dealer to swap out your transducer at the time of purchase. Box stores won't normally participate in the program but check with your independent shops. Don't expect him to swap if you didn't buy it there. You may however ask if he will as a term of the sale.
I hope you can speak Chinese if you get a live human to answer the phone at Lorance. I think you will find the customer service better from the folks from Eufala