Thread: Thank you Lowrance!

Wow! That is great; let us know when you actually get the new unit! Unfortunately I've had vendors tell me a replacement is on its way and it never gets here! Hoping for the best for you!

I have to add my thanks to Lowrance for really stepping up in customer service. I had the same problem other Elite 7 HDI owners had with the processor not being able to handle the Navionics mapping chip. After a year of struggling with it, I called Lowrance and after they went through all the things to try, which I had already tried, they offered to upgrade me to an HDS 7 touch screen for a nominal charge. While I had to add some money to the deal, I got a unit that sells for about $1300 for just over half that amount. I used my same transducer, but everything else was shipped new to me. When I tried it on the water, I could not get the DI to work and I thought UH-OH here we go. but I called Lowrance while I was on the water, and they talked me through selecting the right transducer from the menu, and it went right to work.
I've always had HBs and liked them, so I was apprehensive about the Lowrance and had heard the customer service was not as good as HB, but the Elite 7 had too many good features to pass up.
They must have heard this and made and effort to improve service.
By the way, Lowrance came out with release 4 for the Elite 7 and I understand from owners that it fixed the Navionics problem. I am actually glad they had not fixed it earlier because I am really pleased with the HDS 7 touch screen. Now I got to save enough pennies to get a SI transducer so I can utilize that feature also.