I am not sure how to make this brief. I called them to ask If I needed an appointment for them to look at my boat. (throttle is tight) nothing big. And the guy on the phone was a real jerk, he first asked me, did I buy the boat from them, I said no. He asked where did I buy? I told him Austin, he told me to take it to them. I said they were closer. He then asked why I didn't buy from them? I began to tell him that I tried, I drove to Waco on three different Saturdays and they had closed early every freakin time. NO posting, no messages on their answering service or anything. Just three wasted trips for me. He started using profanity toward me and basically said I was a lying. Well, I ignored him and drove there anyway. When I got there, it was the same A** behind the counter. He was very rude and told me to park my boat out between these other two and he they would call me. After parking the boat I took the key into him and asked when they would be able to look at it. He said about a week or so. I said what? He then got rude again and started using profanity. I took my keys back and left. I wouldn't have minded keeping my boat there, if I only knew he was treating me fair. I know without doubt he was only giving me a hard time because I didn't buy from them. I then called down to Austin and they told me they had heard other complaints about the Waco place. Bottom line is, I will never go back. It doesn't sound like much after reading this, so I guess you had to be there. It was the worst I have been treated by any company in a long time.