ALCON
Downloaded the new Helix update to install in my Helix 9 G2N. plugged it into the wall and went step by step to install it, it seemed to install it fine then started to shut down. I had to leave for a few hours and came home to find it stuck in the HUMMINBIRD SHUTTING DOWN screen. since it had been stuck for several hours decided to shut it off with the power button but nothing happened. After trying several time I finally had to unplug it from the wall to get it to shut off. After several minutes I i plugged it back in and powered it back up and it started to boot up then shut down. As soon as it shut down it restarted again then shut down. It continued to do this over and over and the only way to stop it was to unplug it from the power. I called HUMMINBIRD and they said I would have to ship it back and pay a $257.00 service fee and any taxes plus shipping. Guess I will remove it from the boat and go back to using my 1158 DI until I can afford to pay to get it fixed.
They said it was due to a voltage drop even though I had it sitting on the table plugged into the wall ?
So much for a free update