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I got a new 798 day before yesterday, went to the lake today, was trying to figure out how to use it, I went to mark a brushpile,,but the Nav. Icon was gone, as was the map...and I have no idea where it all went...so, PLEASE HELP ME! PLEEEEZZZEEEEEEEEEEEEE
Thanks
Xring
Try this...
Power on the unit...
Hit the "Menu" buttom
Of the 3 (or 4 options I'm not sure) options available...choose "System Status"...
Hit the "View" button..
Of the 3 options available...choose "Accessory Test"...
Does it show the GPS connected or not connected...??
If it's not connected there may be a problem with the internal antenna...
Rickie
Thank you Rickie, I'm headed to the shop to try this,,I don't think the GPS shows connected..but I am not sure..I'll be right back,,Thanks again
Rickie,
commonlink--------unconnected
GPS-----------------unconnected
interlink------------unconnected
smartcast----------unconnected
speed--------------unconnected
temp---------------connected
weathersense-----unconnected
xmweather--------unconnected
I have no idea what all this is..but I appear to be unconnected...what should I do?
Same prob today on my 898. Push all wires in from the back, the 898 has a holder to keep them in place but mine didn't work. Once I pushed in the wires in everthing was A OK!
Thank you,,I'll go try this...it was crazy out there...
Xring.. Do you have an external antenna hooked to the 798....?
Or, are you just using the internal antenna..??
Rickie
PS... That list is the possible accessories that can be connected to your unit...
The "temp" being "connected" means the unit is recognizing the xducer...
The "GPS" being "unconnected" means the unit is not recognizing a GPS antenna connected..(internal or external)...
Rickie, no external antenna, I did what Keeferfish reccomended, same as before..So,,what is my next option, I'm at a total loss here.
The CI in the unit number designates it's an internal antenna. Not sure if that menu would show the internal antenna as an accessory?
I am sure I pushed every button on it trying to get it to work,,I just looked,,I had it on 4 hours I guess, thats what the hour meter reads...I pulled it out of the shop,,in case it needed a satilite signal..still has the same unconnec ted as before
This is a possibility... I'm not sure myself.. I dont have a 798ci...Quote:
Originally Posted by Shellback
Try this...
Power on unit into "Normal"
Hit "Menu" twice to get into the main menu system
Tab over to the "Views" tab
Cursor down to see if any of the chart views are listed
If none of the chart views are even listed... Then the unit is not recognizing the antenna...(I think this is correct)..
Rickie
Thanks Rickie, I'm headed to the shop..be back in a bit..Thanks again
On view tab
down imaging ------------------------visable
down/side imaging view-------------visable
sonar/side----------------------------visable
side imaging-------------------------visable
sonar/side----------------------------visable
sonar----------------------------------visable
sonar zoom---------------------------visable
nothing else on the screen...I did try the little blue arrow..nothing else??????
Sounds like the internal antenna has malfunctioned..(it happens)..
Your should call HB tomorrow....(realize Monday's are their busy day, so be patient)..
Or if you bought the unit at a retailer.. It is possible they may trade for another...(depending on the retailer)...
Did I understand your OP that it is a new unit...??
Rickie
Thanks Rickie, I'm really pleased that I bought it early, before my fall fishing kicks off..hopefully I'll have it all figured out by then,,I really appreciate you help on this..I was at witts end..
Thanks again
Xring/Don
Sounds like you had the view menu on the sonar tab. I have a 798, but it on the boat covered up and it's dark and raining now. If I remember correctly, you push the menu button twice. Then across the top of the screen there will be selections for sonar, nav, accessories etc. Select the nav tab, and see if there is a view tab for it. Or anything else that may help you out.
Thanks shellback,,there is no Nav tab on the tab bar,,it disappeared..
Rickie,,yep,,first time on the water,,the hours says 4,,I didn't think I was out there that long,,but guess I was..I bought it from universalmania on BBC board..I got it in friday and installed it yesterday..took it to the lake this morning
Sounds like Ricky was right on with the GPS antenna. It must have failed. Might check with Universalmania and see if they will exchange it before calling H/B. They can probably get you a replacement faster than sending your's back for repair.
I will make a mental note of this myself...Quote:
Originally Posted by xring
I didn't even think about the entire Nav tab disappearing when no antenna is recognized...
Let us know how things work out Don...
Rickie
Thanks Shellback,,I'll do that first thing in the morning, I was dealing with Michael,,I think he's a square shooter..Thanks again!
I was with Don when the DF lost its mind. We were deleting way point # 4 when it went nuts. It would add routes and tracks on its own. Then anything to do with Navigation completly vanished. No menus, no maps, zero. I think Don got a lemon. It happens.
xring, have you tried resetting to Factory Default?
Im not Don, but we tried that too.
I have a 798 si myself...ext. antenna not hd...I take my units off my boat so I have it at home... I also have a 110v power source with power cord. I just powered the unit up without the ant... no tab and no nav. screens. plug in spare ant and the tab and screens appear... unplug ant. and the tab and screens remain.Quote:
Originally Posted by rnvinc
I got out on the lake one time and I didn't have any nav screens ....called HB my ant went out .....they replaced (under warranty)
I haven't been able to get in touch with the dealer, so I guess I'll try hummingbird....really disappointed at the moment.
You might not want to ad another cost onto a credit card, but if you don't mind, here's an alternative. Ask H/B that seeing how the unit is only a couple days old, would they ship you a new one immediately charging your credit card, then then once they receive your's back, credit the account. I've had them do that when I needed the unit ASAP.Quote:
Originally Posted by xring
Get that thing going ASAP, I need you to find me more brush piles so I dont have to buy a SI.
LOL at my friend rtark, my unit is on its way to Eufaula Alabama right now, I spoke with a very nice lady,,she had me go through the same steps you guys did last night. She agreed that it was indeed the GPS and was a internal defect, promised me it would be shipped back to me within 3-5 days of them recieving mine. I wish I could have said the dealer was so forthcoming as I still have not heard from him. I'll remember that when I order a 1198c....Just wanted to say thanks to you guys for the help last evening, it was much appreciated.
xring
They should be able to get your unit worked on and on its way back to you pretty quick xring. Keep us informed as to when you get it back and if they fixed it or not.
I am glad to read this thread, I have a 789hd, internal anteanna, and it is doing the same thing. mine is 1.5 years old and I am quite dissapointed, as well. I guess mine is out of warranty by now so I will probably have to pay for repairs? crapola!
You might see if you can try someone's external antenna on your unit. If it's just the internal antenna that failed, it might be cheaper to just buy and install an external antenna.
OK,,here's the deal, I sent my unit back to Eufaula per instructions by lady at humminbird, with the return arth. she supplied, she had told me it would be on its way back in 3 to 5 business days. Hours after shipping, Michael @ universalmania called me, said he was sorry about my problem and that he was shipping me another unit as we spoke. I told him I had already shipped my bird to Eufaula, he said he had shipping me a new unit, that when I recieved mine back from humminbird to send it on to him.Great news right? The new unit arrived from, Michael as promised, I installed it on my boat, OH, and I only sent the head to humminbird, as requested...I took boat to lake,,all worked great..then yesterday Fedex delivered my unit from Eufaula, with a notation, service tech found no problems with the unit, ran it, and returned it.
There WAS a problem with the unit and I suspect that there still will be a problem..something must be loose inside the unit, my thinking anyway. Now Michael will get the new unit back..showing 1 hour of use...what a frigging mess..,I will contact Michael first thing Monday morning. Humminbird service tech did run my unit as it shows 5 hrs. now on the run time. I just hope it don't go crazzy next time out,,or a few days after warrenty expires..Thats my update..kudus to humminbird for exceptional return time, 6 days all told.
I imagine Universalmania was going to send your unit back to H/B as defective anyhow. Even if repaired properly, he wouldn't be able to sell it as a new unit. Kudo's to Universalmania for shipping you a new one. That's where I bought my unit last Sept. Hope you are good to go now!
I believe that HB has got some bad Internal GPS receivers. I have a new 788 HD DI that the GPS is not working properly. I also have 3 friends that have bought 700 series units in the last year that are having GPS problems. I also had to send a 797 back a few of years ago GPS problems.
I have all the faith in the world in HB's Customer Service. They have always done me right. My only grip is having to pay another shipping charge on a Unit that I just paid over $20 to get it shipped to me 2 months ago. It has not gotten a good signal since I installed it.
I'd really like humminbird greg to weigh in on this, I see it as either my dealer, universalmania getting a unit they can't sell as new, either way, as both have been connected. I assumed, that since my unit had 4 hours on it, they would ship me a new unit, which would have been forwarded to universalmania, problem solved. But when I recieved my old unit with this on the invioce "Tech comment (no problem found) unit was allowed to run and GPS was connected" I had ran through the procedure outlined by you folks, also by the humminbird people when I called for the return authorization, she said it had a internal defect, as the GPS was internal. Otherwise, I would have impatiently waited for my unit to be returned..at least another unit wouldn't have been involved. Your comments are welcome. I certainly can't afford to purchase another unit.
Keep the new 1 & send back the 1 you know is defective.Quote:
Originally Posted by xring
I was hoping humminbird greg would see this..I'll like his take on it too.
Send him a pm to look at this thread . Hope your problems are fixed . Don ,when am I going to see it work on the lake?
NIMROD,,hopefully soon,,scooter is still not over his problem,,but as soon as possible