Big shout out to the OKC Cabellas

[dennishoddy]

The side scan transducer on my Lowrance 7" Gen 2 touch failed on the left side.
Did the routine of unplugging, resets, etc, and nothing worked.
While on the water, called Lowrance tech support and got a guy that English wasn't his first language.
Went through another series of tests, read from a script. He told me the transducer had failed on one side.
Since it's less than 6 months old, asked for warranty repair/replacement.
He asked if I had a receipt, and if so, they would cover the warranty.
He asked for the S/n of my locator. When I gave it to him he said my transducer came separate. I told him it was a package deal from Cabelas.
That's when the argument started.
It went nowhere, so I called sporting goods in the Okc store and got some real help.
They identified my transducer as part of a package deal made for Cabelas by the UPC code on the receipt. They contacted Lowrance, and I have a new transducer on the way. Have to ship my old one back within 2 weeks.
If your in the OKC Cabelas and see a big guy named Mason Banta, he is very knowledgeable about all things hunting and fishing.
I got three texts and two personal phone calls from him to get this resolved.

[Redge]

Glad to hear things are going your way! I have been impressed also with Cabelas.

[davebrown42]

A great Mercury mechanic, Jerry, just went to work there. Honest and trustworthy!

[Woodworker42]

Didn't there used to be a Mason Banta on this site? Seems like I remember one.

[masonbanta]

Glad to help out Dennis! If anyone of you guys make it in I'm over in hunting but can help anywhere in the store. Come see me if for no other reason than to put a face with a name.

[Woodworker42]

Glad to help out Dennis! If anyone of you guys make it in I'm over in hunting but can help anywhere in the store. Come see me if for no other reason than to put a face with a name.

I thought I recognized that name. If I'm ever in the OKC Cabelas, I'll look you up!

[masonbanta]

Good deal!