Wow, I'd be livid at this point and would have already got my money back! I'd also make it a point that everyone I knew was informed of my experience. Evinrude customer service would know every detail along with a copy to their CEO.

Bills Marine in Skiatook took extremely good care of my good friend Bill. He bought a new Mercury 40hp 4 stroke a couple of years back and has honored any warranty work without a problem. This last winter, he had a tilt issue that would now allow him to tilt up while under power, but worked fine at the motor. The problem was actually at his switch on his remote, but they had ordered a new tilt unit just in case and went ahead and installed it. They also fixed his switch at no charge. The only thing is, they are fairly busy and he went for a while without his boat while waiting for the part. In Bills defense, he did tell me that they said he could take his boat back and use it and they'd call him when the part came in. He chose to leave his boat since it was during the coldest days we had.

That 4 stroke 40hp is probably the best running motor I've ever seen. It's also the quietest motor I've ever heard. I'm weary of Tulsa Boat sales.

Look into Bayer Marine in Tulsa as well. They are about 45th and Mingo and have been there for years. I've never bought anything but parts there, but their counter man is very knowledgable and helped guide me as to exactly what I needed each time I stopped by. If I ever had to order a part in, it normally took two to four days. Give them a call.

Good luck!