I had great service from him with my old Motor Guide. He got the parts in quickly and answered any questions I had. Unfortunately, when I had warranty work on my new Terrova (broke shaft, broke speed dial on foot control, bad remote), a few things weren't fixed properly that should have been. I sold the boat before I got around to taking it back. Luckily the new owner (my buddy) doesn't use the remote and as long as the speed dial works somewhat, he's happy. Robby did get a new shaft and cut it to length though.