I wore a pair of their goretex hiking shoes to work in. As a delivery driver for UPS I really put the miles on them. One day I was in their store in St. Charles and had them on. They were starting to crack where the sole meets the upper. I jokingly said to the shoe salesman that they hadn't held up very well and he said to just go get another pair off the shelf and they would trade them out. No receipt needed. Walked out in a brand new pair of shoes. That is good customer service.