We can all relate to this: Sweet grandmother telephone St. Joseph's Hospital and aske if it was possible to speak to someone about how a patien is doing. Operator said she'd be glad to help, and asked for the name and room number. In her weak and soft little voice she said, "Norma Findlay, Room 302." Operator replied, after checking with the nurses station, that Norma is doing well, all vitals are in line and Dr. Green has her scheduled to be discharged at noon. Little ole lady thanks the opertor and thanks her for the good news. The operator ask is Normas was her daughter? "No," she says, :I'm Norma Findlay in room 203. Nobody tells me crap."


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