The last time I was at Cables I was trying to buy a new reel & couldnt find anyone to help us. So went wondering around the store & came back to the reel department & same as before. I decided that they had hired Bass Pro folks. I was in B/P here in Spfd last Thrusday 7 pm not busy at all & one guy in the reel dept & he was busy talking to some gut about hunting & I stood around for 10 min & said the hell with it. Went to Everharts & bought 1 real there & went to C Store in tightwad & bought rod & reel there. Those two places knows what customer service is. Also dont waste your time in the LITTLE tackle store on S campbell in Spfd either. If your not a buddy of the owner or bass fishing they wont even talk to you.