BnM customer service is great. I won a TCB rod here in a contest. First time out while cating up under a bridge I was fishing from the tip just barely touched the bridge...Pink went the rod about 6" from the tip. Chnged rods, and continued fishing for a couple more hours. I called them, BnM, explained everything, even that I had won the rod on Crappie.Com, and needed to order a new tip section. Low and behold, They sent me a new tip section and never charged me nothing. Now that's customer service.