I can't even get into the tapatalk site for support. Get server error. They stink. And they are non-responsive via email as well. You can always use your browser, or (I hate to say it) the Tapatalk app itself (and not the Crappie.com app). But just so you know, I'm still working on it. I paid for the Crappie.com Branded App, and it needs to work.