I ordered 4 16' Ozark rods from Grizzly jig earlier this year. When they came, the rods were fine with no damage to them.

The first time I took them fishing, one of tips snapped off from the resistance of trolling a Bandit 300 at 1.5 mph. I sent Ozark an email explaining the situation on June 1st and they responded a few days later, saying to call and they would take care of me. I tried to call, no one answered and the voicemail was full, so I couldn't leave a message.

I decided to just single pole with my B'n'M stick for a month or so, then spider rigged again with the remaining 3 rods. I caught about a 1 lb bass on one of the rods and the tip broke. I emailed Ozark again with pictures and explained the story. They responded a few days later, again saying to call the number, which still had a full voicemail, and nobody would pick up. I tried calling again a few times.

On July 20th, I sent them a message on facebook, figuring I might get in touch with a different person. They responded immediately and said they would ship 2 rod tips the same day. They just needed my address, which I immediately provided.

I sent a message on the 27th and asked for tracking. Their response was the automated one saying to call the number with the full voicemail.

It's now 16 days later, and obviously they didn't ship anything and won't respond to any messages, beyond their automated message saying to call the number with the full voicemail.

I was honestly willing to pay for these tips, even though it's clearly a manufacturer defect. I did a search on here and see my experience is not uncommon.

Any recommendations on being able to get in touch with Ozark?