HaHa: 0
Trophy King
Ozark Rods Customer Service
I ordered 4 16' Ozark rods from Grizzly jig earlier this year. When they came, the rods were fine with no damage to them.
The first time I took them fishing, one of tips snapped off from the resistance of trolling a Bandit 300 at 1.5 mph. I sent Ozark an email explaining the situation on June 1st and they responded a few days later, saying to call and they would take care of me. I tried to call, no one answered and the voicemail was full, so I couldn't leave a message.
I decided to just single pole with my B'n'M stick for a month or so, then spider rigged again with the remaining 3 rods. I caught about a 1 lb bass on one of the rods and the tip broke. I emailed Ozark again with pictures and explained the story. They responded a few days later, again saying to call the number, which still had a full voicemail, and nobody would pick up. I tried calling again a few times.
On July 20th, I sent them a message on facebook, figuring I might get in touch with a different person. They responded immediately and said they would ship 2 rod tips the same day. They just needed my address, which I immediately provided.
I sent a message on the 27th and asked for tracking. Their response was the automated one saying to call the number with the full voicemail.
It's now 16 days later, and obviously they didn't ship anything and won't respond to any messages, beyond their automated message saying to call the number with the full voicemail.
I was honestly willing to pay for these tips, even though it's clearly a manufacturer defect. I did a search on here and see my experience is not uncommon.
Any recommendations on being able to get in touch with Ozark?
Crappie.com Legend
This thread will be called bashing and get removed. But without going into detail, I've had the same experience. Broken rods and no customer service. Basically ignored. My coin gets spent elsewhere now
Sent from my moto g(7) supra using Crappie.com Fishing mobile app
HAND TIED CRAPPIE JIGS CRAPPIECOLLECTORS JIGS
https://www.etsy.com/shop/CRAPPIECOL...g_id=515350944chaunc LIKED above post
Crappie Wall Hanger
Yup....same same.
Crappie.com 1K Star General
Crappie.com 2012 Man of the Year
Facts is facts and not bashing. We need to know and the problem needs settling
"gene"
"G" Gone but not forgotten!!
Crappie.com Legend
I agreeSent from my moto g(7) supra using Crappie.com Fishing mobile appOriginally Posted by PawPaw "gene"
Trophy King
I didn't, since this isn't Grizzly's fault. I have had Grizzly replace tips that were broke in transit, but these were both manufacturer defects.
Crappie.com 3K Star General
It adds nothing but I have had a couple of Ozarks for several years and caught lots of fish and poked dozens of jigs off hangup and they have never failed. Of course different lots.
Sent from my VS995 using Tapatalk
Crappie bite twice a day. 15 minutes before I get there and 10 minutes after I leave.
The sheep live in fear of the wolf but in the end it's the shepherd that eats them.
The two loudest sounds are a gun that goes click when it is supposed to go bang and
a gun the goes bang when it is supposed to go click.
Crappie.com 3K Star General - Moderator Pennsylvania
Suggestion: Contact them again. Tell them that their voicemail is full, every time, you try calling. Also tell them that you are contacting your state Officials, and filling a complaint against them, for their lack of attention and service. Bet that does the trick. But really, do contact your State Officials.
Crappie.com 3K Star General
Are you calling the same number that's on their website to place orders or are you calling a different customer service number?
I am going to cross them off my Christmas wish list.
Sent from my E6810 using Crappie.com Fishing mobile app
Thanks: 
Reply With Quote
