I feel that Lowrance needs to extend their tech help hours to include weekends and weekday hours past 4:45 PM, after all the thousands of dollars they profit from boaters.
Most users of their products are on the water after work evenings or on weekends.
I purchases an Elite-7HDI from Bass Pro on August 1st along with an external antenna plus NEEMA 2000 start up kit to make the antenna work with the locator. That evening I downloaded the 3.0 upgraded onto a mini SD chip. Saturday August 2nd I installed the new locator on my pontoon boat, but I have 2 issues so I called Lowrance tech help only to find out they would not be available until Monday from 8-4:45. I took off work early Monday to get to Clinton early enough to contact them.
The tech that took my call.
1. did not speak good English
2. could not solve my 2 issues, low volume on alerts and switching from internal antenna to external antenna.
3. told me I needed the newly August 1st 4.0 upgrade before he could tell me how to fix my issues.

This is when I became frustrated with Lowrance.
1. HOW ARE WE SUPPOSED TO KNOW THEY HAVE NEW UPGRADES AVAILABLE?
2. How are they going to inform their customers about new upgrades?
3. What are they going to do with customers that do not have internet access to get upgrades??
4. Why are they sending Bass Pro outdated units without the upgrades to sell???
5. Why don't they have tech support available when their customers are on the water. manly on weekends????

I feel sorry for Lowrance customers that do not have internet access.