Ouch, yeah hate that happened with griddle. Those things are WAY to heavy to be delivered by one person. Big, awkward to hold, etc. Mine was loaded by 4 Walmart employees in my truck when I went and picked it up. My wife and I took it off the truck and I had to drag it on the ground to move it. Just the top plate of steel I think is 70 lbs.

I understand about the returning issue as well. Week after I bought mine they reduced the price. They wanted me to return mine to get refund so I could buy again for the reduced price. They haven’t a clue what they ask, it’s not like it’s a bottle of shampoo or something. Or actually maybe they know exactly what they are asking