OK, I think and hope this will be my last post on this topic.
Units arrived back yesterday.
Note on the service ticket:
Helix 7 - nothing wrong
Helix 9 - need software update
Matt one of the on call technicians seemed to think that it was caused by the helix 7 getting put into ice fishing mode by accident without a transducer hooked to it while on the network and somehow messed up the programming on the helix 9. Either way- beware of the ice fishing mode on helix 7 and down models!

Good news is they work! They actually work like they are supposed to and did prior to my bug.

Very pleased with Humminbird as they did get them fixed and the only thing it cost me was the first shipment of my helix 9 back to them. Very good to work with.
A little disappointing that they had the helix 9 back the first time and said nothing was wrong with it only to send back to me and then have to resend it back in but the only thing that cost me was an additional 2 weeks without my unit.