James Metz is the sales manager and you can call/email him with issues.

Kurt made a bad choice and has to pay for his mistakes - he will probably serve about 3 years and his Uncle has possession of the business while they try to get everything straightened out.
While not everything in the article is correct, but the Otterbox being imported directly from the chinese OEM is AFAIK.

If you've ordered something and have had a problem, contact James.

James Metz
Sales Manager
Universal Mania Inc.
www.UniversalMania.com
866-903-0852 (Mon - Fri: 9AM to 5PM ET) Ext 403

I have had nothing but great experiences and have spend close to $10k W/O issue, and if there's anything I can do from a personal level to try to help feel free to PM me and I will do my best pass it along to James for resolution.

I was just as surprised as many of you are too.

Best~
Robert A Snarski