Humminbird 597ciHD Help

**wmac62** · 05-05-2016, 02:50 PM

Originally Posted by vic n

There used to be a couple of Humminbird reps who would respond here to help out, but haven't seen any posts from them for a long time. We also have had lots of praise for their customer service department. Has their service really gotten poor, or could OP have hit them on a bad day? I would certainly try another call....

Not sure what is going on down there, but when you get a canned response, restore all defaults and if this does not work, send it in with a check for 254.00 dollars and we will fix it!!!! Like I said when I started explaining Motorguide XI5 83 KHZ and 200 KHZ imaging and she was clueless I knew this was a lost cause, if you work in Tech Support at least know something about how the product works

**vic n** · 05-07-2016, 04:41 PM

Sorry to hear this wmac62. The customer service is one of the deciding factors for me when choosing products, and that was why I bought H'birds. Guess we made the wrong choice.

**rnvinc** · 05-07-2016, 10:16 PM

Have you dis-assembled the mount where you can plug the cables directly into the head unit like cray mentioned ... ??

These quick detach mounts have some issues sometimes with connections ...

Rickie

**kosmo** · 05-08-2016, 10:19 AM

Originally Posted by quadlee

i have the same unit, i hate it. does the same with me. i have tried new transducers as well as my u2 on minkota. i finally took it off my boat. it worked great for about a year then went to crap. I have updated software and it still is pile of junk.

I have that same unit. I don't use it now, but while I was using it I was very pleased.(everyone has there own experience with customer service. I've always been very pleased) If either of y'all come up around the Kentucky dam area, give me a holler. We can try my transducer on your units or you can try my unit of your boat, to figure out the issues your having.

**kosmo** · 05-08-2016, 10:39 AM

The latest software version is(7.120)

**wmac62** · 05-09-2016, 11:33 AM

Originally Posted by kosmo

I have that same unit. I don't use it now, but while I was using it I was very pleased.(everyone has there own experience with customer service. I've always been very pleased) If either of y'all come up around the Kentucky dam area, give me a holler. We can try my transducer on your units or you can try my unit of your boat, to figure out the issues your having.

I may take you up on the offer and bring the head unit. Just south of you down here in Dryden Bay Rock Castle Area Cadiz.

**wmac62** · 05-09-2016, 11:34 AM

Hey guys thanks for the recommendation and advice, tried direct cable connection to the head, updated to latest version nothing.

**rnvinc** · 05-10-2016, 10:48 PM

Can you test the head unit on someone else's boat ... ??

Or test someone else's head unit on your boat ... ??

Rickie

Thread: Humminbird 597ciHD Help

Thread Tools

Display

Tags for this Thread

Posting Permissions