It has been like this since I took it out of the box. At first I thought I just needed to select a different palette, but they all look washed out with no color contrast. I can try the transducer that came with it I guess. Since the 385 worked fine I assumed the Helix would too. I may need to check the connections between the adapter cable and each end to see if it is tight.
Just occurred to me to try the simulator mode and see what it looks like, but I am betting it is like it should be. I am suspicious of the cable connections the more I think about this.