Navionics Customer Service

[justinp61]

I want to say thanks to Navionics customer service for going out of their way to help me get the updates for my Platinum card. I've been trying to update since purchasing it in June, nothing worked. The update down loads would fail on both computers, IE 11 and Google Chrome. I live in a rural area and my internet service is slow. In the end Navionics sent me links to the updates, instead of one large down load it was broken down into five smaller ones. Thanks Navionics for great service , I wish all companies worked this hard for their customers.

[Crappie Chatt]

Well, I'm still having issues with their mapping. We will see how this goes this week before I start demanding a refund. <*)}}}><

[Kirth]

Well, I'm still having issues with their mapping. We will see how this goes this week before I start demanding a refund. <*)}}}><

Have you contacted Navionics?

[Crappie Chatt]

Of course. Case #00083415 still unresolved. Have not heard from or been e-mailed since 16th. Case # 00084421, fixed within a day. <*)}}}><

[Kirth]

Of course. Case #00083415 still unresolved. Have not heard from or been e-mailed since 16th. Case # 00084421, fixed within a day. <*)}}}><

I will forward this to my contact at Navionics

[Crappie Chatt]

I will forward this to my contact at Navionics

Thank you so much!!! <*)}}}><

[Crappie Chatt]

Sent them ANOTHER screen shot. Still no reply. Truly 'Gilligan's Island'. <*)}}}><

[Kirth]

Sent them ANOTHER screen shot. Still no reply. Truly 'Gilligan's Island'. <*)}}}><

May I ask what the issue is?

[Kirth]

I found your post on BBC and looked at it. I got an CC'd on an email checking on this. Stay tuned...

[Kirth]

Sent them ANOTHER screen shot. Still no reply. Truly 'Gilligan's Island'. <*)}}}><

I talked to customer service they have received your info which you sent on Aug 16th I believe as well as your other emails. They have been forwarded onto the cartography dept. for review and correction. As I hear more I will let you know