Thread: Project "HB Donut"

Great post. I posted a couple of weeks ago that I am in need of a new HB unit for my front deck so that I can use interlink from my HB997 and the only reason I'm reluctant to buy one is because of the dreaded donut - that is an $800 sale lost for them.

As impressed as I have been with my HB, the firmware updates they have provided- including adding DI to the 997 at no charge, and the great customer service they provide in general, it is mind boggling to me that they are willing to lose business over this donut issue. Of course, I am assuming that it could be fixed with a firmware update. I have a Garmin handheld, a Delorme handheld and also an Eagle(Lowrance) GPS on my boat and none of them have this problem, what is the deal?

Originally Posted by Release to the Grease...

Great post. I posted a couple of weeks ago that I am in need of a new HB unit for my front deck so that I can use interlink from my HB997 and the only reason I'm reluctant to buy one is because of the dreaded donut - that is an $800 sale lost for them.

As impressed as I have been with my HB, the firmware updates they have provided- including adding DI to the 997 at no charge, and the great customer service they provide in general, it is mind boggling to me that they are willing to lose business over this donut issue. Of course, I am assuming that it could be fixed with a firmware update. I have a Garmin handheld, a Delorme handheld and also an Eagle(Lowrance) GPS on my boat and none of them have this problem, what is the deal?

Hey Release to the Grease....Your story above is exactly what "Project HB Donut" needs... to help in the "movement" to get this "Donut" fixed.....

Would you please, please,please take 10 minutes of your time and send HB an email and tell them word for word what you just posted here....

Your story could quite possibly get sent into the "halls of HB" where (maybe) the right boss could see and finally realize that HB is losing BIG money to Lowrance simply because of the "Donut"...

I guarantee you Humminbird WILL fix this "Donut" if they see enough $$ going to the competition...

Here is a link to HB "Contact Us" page.......Contact Support

From all HB owners that despise the "Donut" (and maybe you in the future)...."Project HB Donut" thanks you and I personally thank you...

Rickie (an almost satisfied HB owner)

Done.

Originally Posted by Release to the Grease...

Done.

Thanks Grease..it's emails to HB from people like yourself that is going to get the Donut" fixed...

Rickie (an almost satisfied HB owner)