I had a Lowrance unit, cost about $1800 new. Right at 2 years old, it had a problem, so I called Lowrance to see if they would look at it. I called and called, but never got through to a real person. Ended up using their customer service e-mail. I did have several communications back and forth, with the summary being they would not even look at the unit. Too old! They gave me a certificate to get a discount on a replacement unit, with $126 being the biggest discount, and less for cheaper units. Would I buy a Lowrance again? Yes, but there would have to be a definite advantage of it over HB for me to do it. I've never experienced HB's customer service, but one thing I know, is it can't be any worse than Low. Something about spending $1800 and after 2 yrs, it magically turns into a boat anchor, is not very appealing.

I did just purchase a new HB 788 for the front and 798 with side and down imaging for the console, and networked them together.. I compared to the Lowrance for ease of use, and simplicity of installing. I preferred the HB (obviously). Which actually performs better, I really don't know. That would take a side by side comparison. Anyone want to send me a comparable Low system for free so I cn make that comparison? :-).

Both companies make good products, and maybe my my experience with Low was the exception. Good luck either way you go!
jim