Originally Posted by
crappiemax
Well. I did buy a $700 unit from Lowrance maybe 5 or 6 years ago. I might add that $700 was worth alot more then, than it is now. It had a 12 month warranty and in 12 1/2 months it died. I called Lowrance and the rep told me based on the serial number is was alot older than 12 months. I got it from Cabela's and it must have sat on their shelf for quite awhile. I guess they don't rotate their stock. Anyway he told me to send the reciept with the unit and if it was only 2 weeks out of warranty, they would replace it. I sent the receipt and unit and they replaced the unit, with all the upgrades. I guess I was lucky.
I'm not arguing that someone shouldn't be mad, I know I would be. I would just like to see more specifics. FISHED OUT says "customer service sucks (Lowrance)- that's specific! SPECKFINDER- bought a unit 3 months ago and doesn't sound like it's ever worked. Also sounds like he can't get anyone at Lowrance to help him, I guess that supports what FISHED OUT is saying. JHEF- had a unit that had water in it. That's not good. This is the stuff that helps us make decisions.
Broad statements don't really say anything. Kind of like the ford vs chevy.
PS, I also saw an email address for Lowrance on this site if some one was looking for it. It was within the last week so it should be fairly easy to find.
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