Bear sounds like a nice guy on the phone.

I had a bad experience with his service when he accidentally sent me the wrong mold once. I called and explained what had happened and asked him to send the correct mold and a return shipping label so I could return the mold I did not order which he agreed to do. I had some health issues and following up with him when I did not receive the correct mold took me a couple of months. Once I was able to get his attention, I did get the correct mold but did not get a return shipping label. I had to pay shipping to send the incorrect mold back to finish correcting his mistake. I did send an email letting him know he should have received the return mold and what my shipping costs were but he has chosen not to reply to date.

Other places I deal with will send me an email where I can print a shipping label with charges made to their account and arrange to have the return package picked up when there is an error with the order. It is my opinion that this is correct customer service.

I will only order from him again if he has something that I cannot find anywhere else due to my poor experience. I do hope others use him and things go well. He has quality stuff that can't be found anywhere else.