Way to step up Conway.........The guys I've dealt with on CC.C have all been great.......a few years ago I bought a Richard Williams 10' rod. Within a couple of weeks I accidently broke the tip. I contacted Richard and told him I had broken the tip and needed to buy a replacement. I also told him it was my fault and had nothing to do with the quality of the rod.........he emailed me back and said he was glad I'd broken it because he'd always hoped to meet an "honest fisherman" .....lol......two days later I received a new tip at no charge.