Thread: KastKing Kestrel 1000 SFS

Update on my KastKing Kestrel 1000 SFS reel

I posted a review of my reel on Amazon on how disappointing my second purchase for a Kestrel was and the issue I was having with it .
KastKing must read these reviews as they reached out to me and offered to replace my Kestrel, free of charge .
That is great customer service and shows me they are committed to making a competitive product.
I’ve , of course, accepted their offer and will let you know if and when I get my Kestrel replacement.
I didn’t have Shimano offer to replace my Ultegra 1000s that still doesn’t work properly.

Originally Posted by gillchaser999

Update on my KastKing Kestrel 1000 SFS reel

I posted a review of my reel on Amazon on how disappointing my second purchase for a Kestrel was and the issue I was having with it .
KastKing must read these reviews as they reached out to me and offered to replace my Kestrel, free of charge .
That is great customer service and shows me they are committed to making a competitive product.
I’ve , of course, accepted their offer and will let you know if and when I get my Kestrel replacement.
I didn’t have Shimano offer to replace my Ultegra 1000s that still doesn’t work properly.

Good to hear. No, Shimano and Daiwa will not do that. I was surprised to find out from several folks who had an issue with Abu Garcia items bought in Japan, that when contacting Abu Garcia USA they arranged for them to get those items replaced. Shimano nor Daiwa USA will work on or service a JDM reel even though the same model may be sold in USA.

Regards


Sent from my iPhone using Crappie.com

Originally Posted by Alphahawk

Good to hear. No, Shimano and Daiwa will not do that. I was surprised to find out from several folks who had an issue with Abu Garcia items bought in Japan, that when contacting Abu Garcia USA they arranged for them to get those items replaced. Shimano nor Daiwa USA will work on or service a JDM reel even though the same model may be sold in USA.

Regards


Sent from my iPhone using Crappie.com

They won’t even return an email about a rod purchased here in the USA . I bought several Daiwa rods a few years ago . Two of them snapped on their first fishing trip.
I emailed them twice about the one year warranty they supposedly came with the rod .
CRICKETS ! I’m still waiting for a return email.