I guess when you sell enough product you become arrogant and think one person does not matter. Its not their hard earned money spent on a motor that you expect to work properly. The problem is the bottom line is more important than you and that is sad. I would seek legal counsel. Your stuck with a motor that won't work and you can't get repaired. I hope you get this worked out. James I have a 24 volt 80 lb thrust motor guide that you can borrow if you need it. It is hand control. Been in my garage for a couple of years. Guess it still works. Was gonna sell it but have not gotten around to it