Sorry you are having trouble, and hope it gets fixed correctly or replaced.

Interestingly, I had a motorguide that came with my Triton...nothing but problems. I replaced with a Minn Kota. I also put a Minn Kota on my War Eagle...no problems. I am fairly rough with my TMs in the laydowns and surprised they have held up so well. Even with all the stray fishing line I seem to collect with my TM's

Again, I hope they get it right for you this time!