Quote Originally Posted by cray View Post
Don't send it in. Most likely bad connection where unit plugs into the mount. First thing is to make sure it's completely seated into the mount and latched. If it is pull unit then check to see if power connector is pushed back in its mount. May have to pull cable retainer and reseat plugs in mount then reinstall little metal retainer and make sure it's not bent back not holding plus all the way up. 90% of the time that connection is the problem on those mounts.